Customer Service

Customer Service - The Brass Club

Welcome to The Brass Club's Customer Service page! As an exclusively online store specializing in musical instruments and pro audio equipment, we are committed to providing you with the best possible shopping and after-sales experience. If you have any questions, need assistance, or want to share feedback, our dedicated team is here to help.

Contact Us

1. Email Us

  • For all inquiries, support requests, or feedback, please feel free to email us at:
  • We aim to respond to all emails within 24 hours.

2. Call Us

  • If you prefer to speak to a customer service representative, give us a call at: +1 (917) 749-1587
  • Our phone lines are open Monday to Friday, 9 AM to 5 PM EST.

3. Online Contact Form

  • Alternatively, you can reach out to us by filling out our online contact form on our website. We strive to respond to all online inquiries within one business day.

Customer Service Hours Our customer service team is available Monday to Friday, 9 AM to 5 PM EST.

Frequently Asked Questions (FAQ) Before reaching out, you might find quick answers to your questions in our FAQ section on our website.

Feedback We always appreciate hearing from our customers. Your feedback is crucial in helping us improve our services and better understand your needs.

Mailing Address For correspondence, our mailing address is:

  • 1309 Coffeen Ave STE 1200, Sheridan, WY 82801 (Note: This is a mailing address only. We do not have a physical storefront.)

Thank you for choosing The Brass Club for your musical needs. We are here to ensure that your experience with us is harmonious and satisfying!